How can we help you today?
Quick answers about how Travel Deals by ZenHotels works — booking, payment, changes, and cancellations.
The basics
3Are the deals always up to date?
We refresh regularly, but prices/availability move fast. Treat a deal’s price as a guide and confirm the live rate on ZenHotels.
Does Travel Deals sell flights or package tours?
No — we focus on hotel deals. Flights show via affiliate partners and are booked separately, we don’t sell package tours.
Who do I contact if something goes wrong?
ZenHotels support for hotels (Help Centre / email).
Booking & payment
5Where do I actually book — on Travel Deals or ZenHotels?
You pick the deal here, then tap through to zenhotels.com to book and pay. The booking and your money are handled entirely by ZenHotels.
Why is the price different when I click through to book?
We show the rate at publish time, but hotel prices and availability change constantly. ZenHotels shows the live price for your dates. Always confirm the final price there before paying.
How do I use a promo code?
Copy the code from our Promo codes page, click through to ZenHotels, and paste it in the promo field at checkout before paying.
My promo code isn't working or says expired
Some codes are time‑limited and some apply only to certain hotels, dates or minimum stays. Check the Promo codes page for the latest working codes.
Do I need an account, and is it safe to pay?
Payment happens on secure zenhotels.com, not on Travel Deals — we never take payments or store card details. A free ZenHotels account lets you manage bookings.
Changes, cancellations & support
3How do I change or cancel a booking?
In your ZenHotels account or the ZenHotels Help Centre, where the booking lives. Travel Deals isn’t part of the transaction, so we can’t change it for you.
Can I cancel a non‑refundable rate?
Usually not — that’s the trade‑off for the lower price. Always check the cancellation policy on ZenHotels before booking.
I didn't get a confirmation — is my booking confirmed?
Confirmation comes from ZenHotels by email once payment clears (check spam). If it’s missing, sign in to your ZenHotels account or contact support — Travel Deals doesn’t hold booking records.
No matching questions — try a different word contact us.
Still need a hand?We'll point you
to the right place
Travel Deals shows you the offer — your booking, payment, changes and cancellations all live on ZenHotels. That's the fastest route for anything about an existing booking.
ZenHotels support is available 24/7.